This is the business "about tricia." Here is a more personal perspective.
Beginning with a programming class in college in 1975, Tricia has used the computer in a variety of situations. As an officer in the United States Air Force, she performed management analysis and worked with programmers to make the organization as effective and efficient as possible. At a bank, she was the key person in transitioning all 52 branches from a manual to a computerized accounts payable system. In graduate school (where she specialized in computer applications in planning), she assisted in developing a geographic information system for a regional land use plan. As a self-employed professional, she has used technology to run her own business. And, she has helped thousands use technology to perform their job functions at the highest levels.
Real Life Experience
Since her first job in the restaurant business at the age of 16, Tricia has supported herself and paid her way through a bachelor's and two masters' degrees. She has lived and worked all over the United States in different settings. She brings all of that experience to bear in understanding her clients, their businesses and the challenges they face.
The most brilliant solutions are worthless if they can't be explained in a way that makes sense to the people who have to implement them. With her background in social work, a master of divinity degree and experience in helping people cope with life's challenges, Tricia can explain things in everyday English, not geek-speak. In a discussion about communications skills among computer professionals, one client called her an "anomaly!" (She thinks he meant that as a compliment!!) She is equally comfortable talking one-on-one or interacting with large groups (she obviously got over that fear of public speaking thing!). And, if you find the articles on this website well-written, she can write, too.
"Creative common sense" – that's what Tricia has been told she has. She uses her keen analytical ability to develop creative solutions to your challenges. She combines her skill with technology and her counseling experience to help people gain a sense of control over technology. Fundamentally practical, she "takes the technical out of technology" so it becomes a useful tool, not an expensive toy.
Want more specifics? Here is a resume for Tricia Santos. It doesn't show my current job - Practice Manager for Deb Conner, DDS, MS, an endodontist in Durham, NC (she provides root canal treatments).
|Master of Regional Planning, |
University of North Carolina-Chapel Hill, 1991
(coursework completed in 1988
—I was too busy working to finish that darn Masters Paper!)
|Master of Divinity, |
Duke University Divinity School, 1985
|Bachelor of Arts, |
West Virginia University, 1979